Terms and Conditions

1. Agreement to Terms

These Terms and Conditions ("Terms", "Terms and Conditions") constitute a legally binding agreement between you and PeopleDrivenAI, Inc. ("chatTask", "Company", "we", "us", or "our") concerning your access to and use of the chatTask analytics platform, including any related websites, applications, and services (collectively, the "Services").

By accessing or using our Services, you agree that you have read, understood, and agree to be bound by these Terms. If you do not agree to all the terms and conditions of this agreement, then you may not access or use the Services.

2. Definitions

"Services"

The chatTask analytics platform, chatAsk AI assistant, data scientist consultation services, and all related features, tools, and services.

"User", "you", "your"

Any individual or entity that accesses or uses our Services.

"Account"

The account you create to access and use our Services.

"Content"

Any data, text, files, information, or materials uploaded, submitted, or transmitted through the Services.

"User Content"

Content that you upload, submit, or transmit through the Services.

"Subscription"

Your paid or trial access plan to use the Services.

"Effective Date"

The date you first access or use the Services or accept these Terms.

3. Use of Services

3.1 Eligibility

To use our Services, you must:

• Be at least 16 years of age
• Have the legal capacity to enter into binding contracts
• Not be barred from using the Services under applicable law
• If using on behalf of an organization, have authority to bind that organization

3.2 License to Use Services

Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Services for your internal business purposes in accordance with these Terms and your subscription plan.

3.3 Service Availability

• We strive for 99.9% uptime but do not guarantee uninterrupted access
• Services may be temporarily unavailable for maintenance
• Features may be modified, suspended, or discontinued
• Service level agreements (SLAs) apply to enterprise plans only

3.4 Beta Features

We may offer beta features or services ("Beta Features") that are optional and provided "as is" without warranties. Your use of Beta Features is at your own risk, and we may discontinue them at any time.

4. User Accounts

4.1 Account Registration

To access certain features of the Services, you must create an account. When creating an account, you agree to:

• Provide accurate, current, and complete information
• Maintain and promptly update your account information
• Keep your password secure and confidential
• Notify us immediately of any unauthorized access or security breach
• Accept responsibility for all activities under your account

4.2 Account Security

You are responsible for:

• Maintaining the confidentiality of your login credentials
• All activities that occur under your account
• Implementing appropriate security measures for your account
• Using multi-factor authentication when available

4.3 Account Restrictions

You may not:

• Share your account credentials with others
• Create multiple accounts for the same individual or entity
• Use another person's account without permission
• Buy, sell, rent, or lease access to your account

5. Subscriptions and Payment

5.1 Subscription Plans

We offer various subscription plans with different features, limits, and pricing:

• Demo Plan: Free tier with limited features
• Base Plan: $20/month - Statistical capabilities
• Stats Plan: $100/month - Full statistical features
• Business Plan: $500/month - Statistical & business capabilities
• Enterprise Plan: Custom pricing and features

5.2 Payment Terms

• Subscriptions are billed in advance on a monthly or annual basis
• All fees are in US dollars unless otherwise specified
• Prices are subject to change with 30 days' notice
• You authorize us to charge your payment method on a recurring basis
• Failed payments may result in service suspension

5.3 Refunds and Cancellations

• You may cancel your subscription at any time
• Cancellations take effect at the end of the current billing period
• No refunds for partial months or unused services
• Annual plans may be eligible for pro-rated refunds within 30 days
• Refunds for technical issues are at our sole discretion

5.4 Free Trials

If we offer a free trial:

• Trial period length will be specified at signup
• You may need to provide payment information
• Trial converts to paid subscription unless cancelled
• Only one free trial per user or organization

6. User Content and Data

6.1 Your Content

You retain all rights to your User Content. By uploading Content to our Services, you grant us a limited license to:

• Process, analyze, and store your Content to provide the Services
• Generate insights, reports, and visualizations based on your Content
• Create anonymized and aggregated data for service improvement
• Share your Content with our data scientists when you request assistance

6.2 Content Responsibilities

You represent and warrant that:

• You own or have rights to use all User Content
• Your Content does not violate any laws or third-party rights
• Your Content does not contain viruses or malicious code
• You have necessary consents for any personal data in your Content
• Your use complies with all applicable data protection laws

6.3 Prohibited Content

You may not upload or transmit Content that:

• Is illegal, harmful, threatening, abusive, or discriminatory
• Violates any person's privacy or publicity rights
• Infringes any intellectual property rights
• Contains sensitive personal data without proper safeguards
• Is intended to harm or disrupt our Services or systems

6.4 Data Processing

• We process your data according to your instructions
• We act as a data processor under GDPR where applicable
• Data processing agreement available for enterprise customers
• We implement appropriate technical and organizational measures

7. Intellectual Property

7.1 Our Intellectual Property

The Services and all associated intellectual property rights are owned by chatTask and protected by:

• Copyright, trademark, patent, and trade secret laws
• International intellectual property treaties
• Proprietary rights in our algorithms, models, and methodologies

7.2 Restrictions

You may not:

• Copy, modify, or create derivative works of the Services
• Reverse engineer, decompile, or disassemble any part of the Services
• Remove or alter any proprietary notices or labels
• Use our trademarks without written permission
• Claim ownership of any chatTask technology or methods

7.3 Feedback

If you provide feedback, suggestions, or ideas about our Services:

• You grant us unlimited rights to use such feedback
• We may incorporate feedback without compensation
• You waive any rights to such feedback
• You represent that feedback is your original creation

7.4 Third-Party Rights

The Services may include third-party software or content subject to separate license terms. Such licenses will be made available within the Services or documentation.

8. Prohibited Uses

You agree not to use the Services to:

8.1 Illegal or Harmful Activities

• Violate any applicable laws or regulations
• Engage in fraudulent, deceptive, or misleading practices
• Harass, abuse, or harm another person or entity
• Violate the privacy rights of others
• Engage in unauthorized data mining or scraping

8.2 Security Violations

• Attempt to gain unauthorized access to any systems
• Interfere with or disrupt the Services or servers
• Transmit viruses, malware, or malicious code
• Probe, scan, or test vulnerabilities without permission
• Circumvent any security measures or access controls

8.3 Service Abuse

• Use automated means to access the Services without permission
• Impose unreasonable load on our infrastructure
• Share your account to circumvent user-based pricing
• Use the Services to compete with chatTask
• Resell or redistribute the Services without authorization

9. Third-Party Services

9.1 Integrations

The Services may integrate with third-party services. Your use of such integrations is subject to:

• The third party's terms of service and privacy policy
• Any additional terms we specify for the integration
• Your responsibility to obtain necessary rights and consents
• Our disclaimer of liability for third-party services

9.2 Third-Party Content

We are not responsible for:

• The accuracy or reliability of third-party content
• Third-party services' availability or functionality
• Any harm resulting from third-party services
• Privacy practices of third-party services

9.3 Links

The Services may contain links to third-party websites. We do not endorse and are not responsible for such websites or their content.

10. Warranties and Disclaimers

10.1 Service Warranty

We warrant that the Services will perform substantially in accordance with the documentation. This warranty does not apply to:

• Issues caused by your misuse or unauthorized modifications
• Third-party integrations or services
• Beta features or free services
• Issues outside our reasonable control

10.2 Disclaimers

EXCEPT AS EXPRESSLY PROVIDED, THE SERVICES ARE PROVIDED "AS IS" AND WE DISCLAIM ALL WARRANTIES, INCLUDING:

• IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS
• WARRANTIES OF NON-INFRINGEMENT OR ACCURACY
• WARRANTIES ARISING FROM COURSE OF DEALING
• ANY WARRANTY THAT THE SERVICES WILL BE UNINTERRUPTED OR ERROR-FREE

10.3 No Professional Advice

The Services provide data analysis and insights but do not constitute:

• Professional financial, legal, or business advice
• A substitute for professional judgment
• Guaranteed outcomes or results
• Error-free analysis or predictions

11. Limitation of Liability

11.1 Limitation of Damages

TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT SHALL CHATTASK BE LIABLE FOR:

• INDIRECT, INCIDENTAL, SPECIAL, OR CONSEQUENTIAL DAMAGES
• LOSS OF PROFITS, REVENUE, DATA, OR USE
• BUSINESS INTERRUPTION OR REPUTATIONAL HARM
• SUBSTITUTE GOODS OR SERVICES
• ANY DAMAGES EXCEEDING THE FEES PAID IN THE PRECEDING 12 MONTHS

11.2 Exceptions

These limitations may not apply to:

• Death or personal injury caused by our negligence
• Fraud or fraudulent misrepresentation
• Any liability that cannot be limited by law
• Breach of implied terms about title or quiet enjoyment

11.3 Essential Purpose

These limitations apply even if:

• We have been advised of potential damages
• Any remedy fails of its essential purpose
• You have suffered direct damages

12. Indemnification

12.1 Your Indemnification

You agree to indemnify, defend, and hold harmless chatTask and its officers, directors, employees, and agents from any claims, damages, losses, and expenses (including attorneys' fees) arising from:

• Your use or misuse of the Services
• Your violation of these Terms
• Your violation of any laws or third-party rights
• Your User Content
• Any activities under your account

12.2 Our Indemnification

For paid subscriptions, we will defend and indemnify you against third-party claims that the Services infringe their intellectual property rights, except for claims arising from:

• Your unauthorized use or modification of the Services
• Your combination of the Services with other products
• Your User Content
• Your violation of these Terms

12.3 Indemnification Procedures

The indemnified party must:

• Promptly notify the indemnifying party of any claim
• Allow the indemnifying party to control the defense
• Provide reasonable cooperation and information
• Not settle without the indemnifying party's consent

13. Termination

13.1 Termination by You

You may terminate your account at any time by:

• Cancelling your subscription through account settings
• Contacting our support team
• Ceasing all use of the Services

13.2 Termination by Us

We may suspend or terminate your account if:

• You violate these Terms
• You fail to pay fees when due
• We suspect fraudulent or illegal activity
• Required by law or court order
• The Services are discontinued (with notice)

13.3 Effects of Termination

Upon termination:

• Your right to use the Services immediately ceases
• We may delete your account and User Content after 30 days
• You remain liable for fees incurred before termination
• Provisions that should survive termination will remain in effect

13.4 Data Export

Before termination, you may export your data subject to:

• Technical limitations of export features
• Your subscription plan's capabilities
• A reasonable time period (30 days)

14. Governing Law and Disputes

14.1 Governing Law

These Terms are governed by the laws of the State of California, United States, without regard to conflict of law principles.

14.2 Arbitration Agreement

Any dispute arising from these Terms or your use of the Services shall be resolved through binding arbitration, except that each party retains the right to seek injunctive relief.

• Arbitration will be conducted by JAMS under its rules
• Arbitration will take place in San Francisco, California
• The arbitrator's decision will be final and binding
• Each party bears its own costs unless the arbitrator decides otherwise

14.3 Class Action Waiver

YOU AGREE THAT DISPUTES WILL BE RESOLVED INDIVIDUALLY AND YOU WAIVE THE RIGHT TO PARTICIPATE IN A CLASS ACTION, CLASS ARBITRATION, OR REPRESENTATIVE ACTION.

14.4 Exceptions

The following disputes are not subject to arbitration:

• Small claims court actions
• Injunctive relief for intellectual property violations
• Disputes that cannot be arbitrated under applicable law

14.5 Time Limit

Any claim must be brought within one year after the cause of action arises, or it will be permanently barred.

15. General Provisions

15.1 Entire Agreement

These Terms constitute the entire agreement between you and chatTask regarding the Services and supersede all prior agreements.

15.2 Amendments

We may modify these Terms by:

• Posting revised Terms on our website
• Notifying you via email or in-app notification
• Requiring acceptance for continued use
• Providing 30 days' notice for material changes

15.3 Severability

If any provision is held invalid or unenforceable, the remaining provisions will continue in full force and effect.

15.4 Waiver

No waiver of any term will be deemed a further or continuing waiver of such term or any other term.

15.5 Assignment

You may not assign these Terms without our prior written consent. We may assign our rights to any successor or acquirer.

15.6 Force Majeure

Neither party will be liable for delays or failures due to causes beyond their reasonable control, including acts of God, natural disasters, war, terrorism, riots, embargoes, acts of civil or military authorities, fire, floods, accidents, pandemics, strikes, or shortages of transportation facilities, fuel, energy, labor, or materials.

15.7 Export Compliance

You agree to comply with all applicable export and import laws and regulations, including U.S. export controls and economic sanctions.

15.8 Government Users

If you are a U.S. government user, the Services are "Commercial Items" as defined in 48 C.F.R. §2.101, and your rights are limited to those granted to all other users under these Terms.

16. Contact Information

For questions about these Terms and Conditions, please contact us: