Get the Support You Need

Multiple ways to connect with our team and get your questions answered

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chatAsk AI Support

Get instant answers to your questions from Cymple, our AI assistant. Perfect for quick how-to questions, feature explanations, and troubleshooting.

Available Now

24/7 instant responses

Best for:

  • Quick questions
  • Feature guidance
  • Basic troubleshooting
  • Learning platform features
Start Chat with Cymple

Expert Data Scientists

Connect with US-based data scientists for advanced analytics help, methodology questions, and strategic guidance.

Plus Plans & Above

Peak hours: 9 AM - 6 PM EST
Off-peak: 8-hour response

Best for:

  • Complex analyses
  • Methodology validation
  • Strategic consulting
  • Custom solutions
Request Expert Help

Email Support

Send detailed inquiries to our support team. Perfect for billing questions, technical issues, or feature requests.

All Plans

Response within 24-48 hours

Best for:

  • Account issues
  • Billing questions
  • Feature requests
  • Bug reports
Email Support Team

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Frequently Asked Questions

Quick answers to common questions

How do I upload my data?

You can upload CSV, Excel, or JSON files directly through the dashboard. Navigate to Data → Import New Dataset and follow the guided process.

Learn more

What's included in each plan?

Our plans range from Demo (free) to Business ($500/mo), each offering different levels of features, data limits, and support options.

View pricing

How do I cancel or change my subscription?

You can manage your subscription from your account settings. Changes take effect at the next billing cycle, and you can cancel anytime.

Contact billing

Is my data secure?

Yes! We use enterprise-grade security with encrypted storage, isolated processing environments, and never train our AI on your private data.

Security details

Can I integrate chatTask with other tools?

Yes, our Business plan includes API access and integrations with popular business tools. Check our documentation for details.

API docs

What if I need help with my analysis?

chatAsk AI is available 24/7 for instant help. Plus plan users and above also get access to expert data scientists for advanced support.

Expert support
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Other Ways to Reach Us

We're here to help you succeed with data analytics

Email

[email protected]

Phone

1-833-886-8275
(Business hours only)

Office

United States
Remote-first company