Privacy Policy

1. Overview

PeopleDrivenAI, Inc. ("chatTask," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our chatTask analytics platform and related services (collectively, the "Services").

By using our Services, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not access or use our Services.

2. Information We Collect

2.1 Information You Provide to Us

• Account Information: Name, email address, company name, phone number, and billing information when you create an account
• Profile Information: Job title, department, industry, and other professional details you choose to provide
• Data You Upload: Any datasets, files, or content you upload to our platform for analysis
• Communications: Information you provide when you contact our support team or data scientists
• Survey and Feedback: Responses to surveys, feedback forms, or product reviews

2.2 Information We Collect Automatically

• Usage Data: Information about how you interact with our Services, including features used, queries made, and analysis performed
• Device Information: IP address, browser type, operating system, device identifiers, and mobile network information
• Log Data: Server logs that record access times, pages viewed, crashes, and system activity
• Location Data: Approximate geographic location based on IP address
• Analytics Data: Performance metrics and usage patterns collected through analytics tools

2.3 Information from Third Parties

• Integration Partners: Data from third-party services you connect to chatTask
• Payment Processors: Transaction and payment verification information
• Social Media: Basic profile information if you choose to sign up using social media accounts

3. How We Use Your Information

We use the information we collect for the following purposes:

3.1 Providing and Improving Services

• Process and analyze your data according to your instructions
• Provide AI-powered insights and recommendations through chatAsk
• Connect you with data scientists for expert consultation
• Improve and develop new features and capabilities
• Personalize your experience and provide relevant suggestions

3.2 Account Management

• Create and manage your account
• Process payments and subscriptions
• Send service-related notifications and updates
• Verify your identity and prevent fraud

3.3 Communication

• Respond to your inquiries and support requests
• Send marketing communications (with your consent)
• Provide product updates and educational content
• Conduct surveys and gather feedback

3.4 Legal and Security

• Comply with legal obligations and regulations
• Protect against security threats and abuse
• Enforce our Terms of Service and other policies
• Protect our rights, property, and safety

4. How We Share Your Information

We do not sell, rent, or trade your personal information. We may share your information in the following circumstances:

4.1 With Your Consent

We will share your information when you have given us explicit permission to do so.

4.2 Service Providers

We work with trusted third-party service providers who assist us in operating our Services:

• Cloud infrastructure providers (AWS, Google Cloud)
• Payment processors (Stripe, PayPal)
• Analytics providers (Google Analytics, Mixpanel)
• Communication tools (SendGrid, Intercom)
• Security and monitoring services

4.3 Data Scientists and Support Team

When you request assistance, our US-based data scientists and support team may access your data solely to provide the requested help. All team members are bound by strict confidentiality agreements.

4.4 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change.

4.5 Legal Requirements

We may disclose your information if required by law, court order, or government request, or when we believe disclosure is necessary to protect rights, property, or safety.

5. Data Security

We implement industry-standard security measures to protect your information:

5.1 Technical Safeguards

• Encryption: Data encrypted in transit (TLS 1.2+) and at rest (AES-256)
• Access Controls: Role-based access control and multi-factor authentication
• Infrastructure: SOC 2 compliant data centers with 24/7 monitoring
• Regular Audits: Third-party security assessments and penetration testing
• Incident Response: Dedicated security team and incident response procedures

5.2 Organizational Measures

• Employee background checks and security training
• Strict access policies and confidentiality agreements
• Regular security awareness programs
• Vendor security assessments

5.3 Compliance Certifications

• SOC 2 Type II
• ISO 27001 (in progress)
• GDPR compliant
• CCPA compliant
• HIPAA compliant infrastructure available

6. Data Retention

We retain your information for as long as necessary to provide our Services and fulfill the purposes outlined in this Privacy Policy:

6.1 Active Accounts

• Account Data: Retained for the duration of your subscription
• Uploaded Data: Retained according to your subscription plan limits
• Analysis Results: Stored for 90 days by default (configurable)
• Usage Logs: Retained for 12 months for security and troubleshooting

6.2 After Account Closure

• Grace Period: 30 days to reactivate and recover data
• Deletion: All data permanently deleted after grace period
• Exceptions: Data required for legal, tax, or legitimate business purposes
• Anonymized Data: May be retained for product improvement

7. Your Rights and Choices

You have certain rights regarding your personal information:

7.1 Access and Portability

• Request a copy of your personal information
• Export your data in machine-readable format
• Access detailed logs of data processing activities

7.2 Correction and Deletion

• Update or correct inaccurate information
• Request deletion of your personal information
• Remove specific datasets or analysis results

7.3 Control and Consent

• Opt-out of marketing communications
• Manage cookie preferences
• Restrict processing of your information
• Withdraw consent at any time

7.4 Regional Rights

• GDPR (EU/UK): Right to object, data portability, and lodge complaints with supervisory authorities
• CCPA (California): Right to know, delete, opt-out, and non-discrimination
• Other Regions: Rights according to applicable local privacy laws

8. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience:

8.1 Types of Cookies We Use

• Essential Cookies: Required for platform functionality and security
• Performance Cookies: Help us understand usage patterns and improve performance
• Functional Cookies: Remember your preferences and settings
• Analytics Cookies: Collect aggregate data about site usage
• Marketing Cookies: Used for targeted advertising (with consent)

8.2 Third-Party Cookies

Some third-party services may set their own cookies:

• Google Analytics for usage statistics
• Stripe for payment processing
• Intercom for customer support
• Social media widgets (if enabled)

8.3 Managing Cookies

You can control cookies through:

• Our cookie preference center
• Browser settings to block or delete cookies
• Browser plugins for enhanced privacy
• Mobile device settings for advertising IDs

9. International Data Transfers

chatTask operates globally, and your information may be transferred and processed in different countries:

9.1 Data Location

• Primary Servers: United States (AWS US-East)
• Backup Servers: European Union (AWS EU-West)
• CDN: Global content delivery network for performance

9.2 Transfer Safeguards

• EU Standard Contractual Clauses for GDPR compliance
• Privacy Shield framework principles (where applicable)
• Adequate security measures regardless of location
• Data residency options for enterprise customers

10. Children's Privacy

chatTask is not directed to children under 16 years of age. We do not knowingly collect personal information from children under 16. If we become aware that we have collected personal information from a child under 16, we will take steps to delete such information promptly.

If you are a parent or guardian and believe your child has provided us with personal information, please contact us at [email protected].

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or other factors. When we make changes:

• We will update the "Last Updated" date at the top of this policy
• For material changes, we will notify you via email or platform notification
• You may be required to accept the updated policy to continue using our Services
• Previous versions will be archived and available upon request

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: